Refund policy
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Returns and Exchanges PolicyThank you for shopping at Christian Faith Apparel! We strive to provide high-quality, custom-made products through our print-on-demand service. To ensure a smooth experience, please review our returns and exchanges policy below.1. Non-Returnable Items (Due to Print-on-Demand Nature)Because all products are custom-made to order, we do not accept returns or exchanges for the following reasons:
- Change of mind: If you or your customer simply change your mind about the purchase.
- Incorrect size or color selection: If the wrong size, color, or product was ordered.
- Incorrect shipping details: If the provided shipping address was incorrect or incomplete.
- Timeframe: You must notify us within 30 days of product delivery (or 45 days for international orders).
-
How to Report: Contact us using our email or our “Submit Issue” form. Please include:
- Your order number.
- A clear photo or video showing the issue (if multiple products are affected, include a single photo or video showing all items).
- No Need to Return: You do not need to return the damaged or defective product. Photos are sufficient for us to process your claim.
- Resolution: Once your claim is reviewed and approved, we will issue a free replacement (including shipping) or a refund to your original payment method or store account balance, at your preference.
- Contact Us: Please reach out to us at [Your Store’s Email Address] immediately so we can investigate with our shipping partners.
- Resolution: If the issue cannot be resolved, we may offer a replacement or store credit as compensation, depending on the circumstances.
- For U.S. orders, you may be enrolled in a prepaid return service through our sales channel (e.g., Amazon’s prepaid return labels).
- For international orders, you may need to cover return shipping costs unless otherwise stated.
- You can set a custom return address in your store settings, but this is only supported for orders fulfilled in the same country as the custom address and by select print providers.
- Etsy: Purchases are protected by Etsy’s Purchase Protection program. If an item doesn’t arrive, arrives damaged, or doesn’t match the listing description, you may be eligible for a refund through Etsy if we cannot resolve the issue within 48 hours.
- Amazon: A minimum 30-day return window is required, and customers may return items for any reason, including change of mind. We may offer prepaid return labels for U.S. orders.
- eBay: Even if “no returns accepted” is specified, eBay’s Money Back Guarantee allows refunds for non-delivery or items not matching the listing description.
- TikTok Shop: Returns are allowed within 30 days, including for change of mind, with an extended window for defective products or holiday season purchases.
- Processing Time: Approved refunds will be processed within [Your Preferred Timeframe, e.g., 5-10 business days] and issued to the original payment method or your store account balance.
- Non-USD Currencies: If you paid in a non-USD currency, refunds will be issued in the same currency using the exchange rate applied at the time of purchase.
- Non-Refundable Costs: Shipping costs are non-refundable unless the issue is due to our error (e.g., damaged or defective product).